Frequently asked questions
Answers marked "TODO CMEX" are pending confirmation and will be clarified soon.
Pricing and customs
Is the listed price the final price?
The CIF Cotonou price covers the vehicle, sea freight, and insurance to the port. The estimated total cost shown on each listing adds a customs estimate on top. Registration and transport from the port remain your responsibility.TODO CMEX
How is the customs amount estimated?
An estimate is provided on each vehicle listing for guidance only. The final amount is set by Beninese customs authorities when the vehicle arrives.TODO CMEX
Timelines and delivery
How long between order and delivery?
Allow 5 to 8 weeks on average: 1 to 2 weeks of production in China, then 4 to 6 weeks of sea transport to Cotonou.
Where is the vehicle delivered?
The default destination port is Cotonou. Delivery to another port can be arranged depending on your country.TODO CMEX
70/30 payment
Why is payment split into two instalments?
The 70% paid at order confirms the purchase and starts production. The remaining 30% is only due once the vehicle arrives at the port of Cotonou and has been inspected — you never pay in full for a vehicle you haven't received yet.
What payment methods are accepted?
Payment details are shared with you when your quote is prepared.TODO CMEX
Electric vehicles and charging
Can an electric vehicle be charged in Benin?
Charging point availability depends on your area. Home charging remains possible for everyday use.TODO CMEX
Is the battery covered by warranty?
Battery warranty terms are confirmed with you before you order.TODO CMEX
Warranty and after-sales
Are the vehicles under warranty?
Every vehicle comes with a manufacturer's warranty; its duration and terms are shared with you before you order.TODO CMEX
Where can I find spare parts or servicing?
CMEX points you to servicing solutions suited to your brand and location.TODO CMEX
Countries served
Does CMEX deliver outside Benin?
The port of Cotonou is our default destination. Delivery to other West African countries can be arranged on request.TODO CMEX