Frequently asked questions
Answers marked "TODO CMEX" are pending confirmation and will be clarified soon.
Pricing and customs
Is the listed price the final price?
No. The price shown is the CIF price: it covers the vehicle, sea freight and insurance to the port. Customs duties depend on the destination country and are not included; they are detailed in your quote, as are registration and transport from the port.TODO CMEX
How is the customs amount estimated?
An estimate is provided on each vehicle listing for guidance only. The final amount is set by Beninese customs authorities when the vehicle arrives.TODO CMEX
Timelines and delivery
How long between order and delivery?
Allow 10 to 12 weeks in total: 2 weeks of delivery in China, then 8 to 10 weeks of sea transport to the destination port. The exact lead time for your port is given in your quote.
Where is the vehicle delivered?
Anywhere in Africa: the vehicle is delivered to the port of your choice. Freight depends on the port you choose and is detailed in your quote.TODO CMEX
70/30 payment
Why is payment split into two instalments?
The 70% paid at order confirms the purchase and starts production. The remaining 30% is only due once the vehicle arrives at the destination port and has been inspected — you never pay in full for a vehicle you haven't received yet.
What payment methods are accepted?
Payment details are shared with you when your quote is prepared.TODO CMEX
Electric vehicles and charging
Can an electric vehicle be charged in Benin?
Charging point availability depends on your area. Home charging remains possible for everyday use.TODO CMEX
Is the battery covered by warranty?
Battery warranty terms are confirmed with you before you order.TODO CMEX
Warranty and after-sales
Are the vehicles under warranty?
Every vehicle comes with a manufacturer's warranty; its duration and terms are shared with you before you order.TODO CMEX
Where can I find spare parts or servicing?
CMEX points you to servicing solutions suited to your brand and location.TODO CMEX
Countries served
Does CMEX deliver outside Benin?
Yes: CMEX delivers anywhere in Africa, to the port of your choice. Tell us your country when you request a quote; freight and lead time are adjusted accordingly.TODO CMEX